Razer Deathstalker Stuck Enter Key On Login

There have been two updates since they said they’d fix it.  Neither update fixed it.  If you run into this, please contact razer and bug them about fixing it.  In the end, I posted on their facebook, and ended up getting a very quick response and resolution.  My keyboard firmware was out of date by quite a bit.  Once support got back to me with a firmware update file, I installed it and all is well.  If you are having troubles, please contact them; perhaps mention the firmware, because the people I was originally dealing with just kept blowing me off.

I’ve been having this problem with Windows 7.  I’m not sure if this solution will work on any other Windows platform, but it may.  I am not even sure that this is a safe operation for Razer Synapse, as it may lose your settings.  I haven’t had a problem, but I make no claims or warranties as to whether this causes problems on your system.

If this is happening to you, it’s because of synapse, not your keyboard. Their software gets messed up during the unlocking of the session somehow. This solution will fix it.

Start by creating a new vb script in a file like closeapp.vbs, and place it in your Documents folder or something. The file contents are below…

set objwmiservice = getobject("winmgmts:\\.\root\cimv2")
strprocessname = wscript.arguments.item(0)
strquery = "select * from win32_process where name='" & strprocessname & "'"
set colitems = objwmiservice.execquery(strquery,,48)
for each objitem in colitems

Next create a new scheduled task to close the synapse application, by opening your “Task Scheduler” in the start menu.

  1. If you press the window key, and just type “task” in to the search it should come up without problems.  Call the task something sensible, such as “close synapse”.
  2. On the Triggers tab, add a trigger “On workstation lock”.
  3. On the Actions tab, add a new action to “Start a program” with the executable of “cscript.exe”.  The arguments should have “C:\Users\YourUser\Documents\closeapp.vbs rzsynapse.exe

Now create a new scheduled task to open synapse upon unlock again.  In the “Task Scheduler”…

  1. Call the task something sensible like “start synapse”
  2. On the Triggers tab, add a trigger “On workstation unlock”.
  3. On the Actions tab, add a new action to “start a program” with the executable of “C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe”

Now, every time your workstation locks with a password it will close synapse.  Every time you unlock the workstation with your password it will start synapse again.

Please note that you need to be careful not to hit any keys until you see the Razer synapse window popup on the task tray momentarily.  That shows that it has been loaded.  The reason is because the same thing will happen with ANY key, if you hit that key at the right moment as the synapse software loads.  I had this happen when I typed an ‘h’.

10 Replies to “Razer Deathstalker Stuck Enter Key On Login”

  1. Yeah, actually, Razer has finally admitted that this is a problem in synapse. I didn’t give up, because I’m a computer programmer and knew it was not the keyboard, after a bit of testing.

  2. Thanks muchly for this – it was driving me mental. 🙂
    Good to hear Razer has admitted there is an issue – probably will be years until they fix it though!

  3. Razer may have fixed this now. Some of the comments in their recent update seemed to indicate to me that they resolved it, but I’ll be testing over the next week to confirm. I’ve disabled my close of synapse during screen lock, and start of synapse during unlock.

  4. Hey
    you dont happen to have this script working for win 10?
    works like a charm for win 7 but at win 10 i get error at line 2 symbol 1
    index out of the perimeter something something with code 800A0009

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